You must reach out to contact@herblifesupply.com within five days of receipt of your order.
- No returns will be accepted after 15 days of receipt of your order.
- Return shipping is the customer’s responsibility, unless you have received a damaged or wrong product.
- Should you receive a damaged product, please contact customer service at contact@herblifesupply.com within 15 days of receipt of your order.
- All returns are subject to a 20% restocking fee. If an order is canceled after it has been processed, it is considered a return and will be subject to a restocking fee.
Exchanges available only when purchase at retail price. All discounted items or collaborations are FINAL SALE. No exchanges or refunds. when purchased at discount.
To cancel or change an order you must reach out to contact@herblifesupply.com within 12 hours of placing the order.
Herblife Commonwealth will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
To exchange an item it must have the original packaging, in as-new condition with clothing tags and printed receipt when returned.
Any product shipped back to Herblife Commonwealth as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Herblife Commonwealth at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Any product shipped back to Herblife Commonwealth as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a 20% restocking fee.
